FAQs

Frequently Asked Questions

At this time we do not offer refunds. In the case of damaged product due to shipping please contact us via email with the following:
  • Order number
  • Photo of damage
  • Return of damaged item. *Must pay for shipping but we will reimburse you.
  • Please include receipt for shipping cost .
If the order wasn't shipped and mailed, you may be able to make a change. Please call us for immediate assistance as email may take longer.
Tracking number will be emailed within 3 days. If automated email isn't received please email us at info@iballisticsllc.com for information. 
Order Time Frames We manufacture all our body armor in-house from the ground up. All armor is manufactured to order and payments are processed at the time of checkout. As a result, spikes in demand for armor due to unforeseen events or shortages in raw materials can come up from time to time. Please note we do our best to get all orders out on time or ahead of schedule. We have nothing to gain and everything to lose from delaying your order. We want you to have your items as quickly as you do, and as such, we want to make sure it is noted that we have two time-frames to gauge when an order will ship out.

Production Time: this time frame covers the time it takes to fabricate your order.

Processing Time: this is the time it takes to ship your order based on the volume of orders placed prior to yours. All orders will be subject to processing time based on the volume of orders we are shipping out at any given time. Our processing time typically does not exceed 10 business days, however, this is an estimation, and things like holidays, sales, and changing political climates can all cause fluctuation. In-stock orders still need to be pulled from our inventory and packed up for shipping, they are generally processed in 5-10 business days, while items that need to be fabricated are made within the estimated lead time on the order, lead times may be longer or shorter than anticipated. All orders are shipped out in chronological order and under no circumstance would someone get the exact items placed in your order ahead of you, should they have placed their order after yours. All items in your order will be shipped together once the longest lead time in your order has been met. We will never trade quality for quantity. We sell a life-saving device and under no uncertain terms will we sacrifice our quality to get products shipped out quickly. We promise to do our best to get your order to you as quickly as we are able, even if it means beating our lead time and shipping your order sooner!